Terms and Conditions

Last updated: August 2026

IMPORTANT – HOW THE SERVICE WORKS

Azuressa provides travel consultancy, concierge support and booking coordination. The transport, tour, vehicle rental, yacht, private aircraft or other travel service is supplied by the independent service provider identified in the relevant quotation or booking confirmation.

The final service contract is concluded directly between you and that provider, and the price of the travel service is paid directly to the provider.

1. Scope and acceptance

These Terms and Conditions (“Terms”) apply when you use the Azuressa website, contact Azuressa, request a quotation, receive booking assistance, or use Azuressa’s consultancy, concierge and communication support in connection with travel and related services in Greece.

By submitting a booking request or confirming a booking in writing, you confirm that you have read, understood and accepted these Terms, together with the relevant provider’s quotation, terms and conditions, cancellation policy and service-specific requirements.

If you make a booking for other guests, you are responsible for ensuring that they receive and comply with the applicable terms.

You must be at least eighteen (18) years old and legally capable of entering into a contract. Higher age limits or other eligibility requirements may apply to vehicle rentals and particular activities.

2. Azuressa’s role

Azuressa helps customers identify suitable services, communicates requests to independent service providers, forwards quotations, assists with coordination and remains a contact point for questions or concerns.

Azuressa will use reasonable care and skill when providing its own consultancy and communication support.

Unless expressly agreed otherwise in writing, Azuressa does not operate vehicles, provide passenger transport, rent vehicles, conduct tours, charter yachts or aircraft, provide accommodation, or perform the underlying travel service.

Azuressa does not control a provider’s personnel, vehicles, vessels, aircraft, equipment, operational decisions, pricing, availability or performance.

Azuressa does not conclude the provider’s service contract on the provider’s behalf and does not collect payment for the underlying travel service.

3. Booking process and confirmation

The booking process generally follows these steps:

• You provide Azuressa with the requested dates, passenger details, preferences and service requirements.
• Azuressa communicates the request to one or more suitable independent service providers.
• The provider determines availability, price and service conditions and supplies a quotation.
• Azuressa may forward and explain the quotation but does not independently set or guarantee the provider’s price or availability.
• If you wish to proceed, the provider issues the final quotation, voucher, rental or charter agreement, or booking confirmation under its own name and terms.
• The booking becomes binding only when the provider confirms it and receives any required deposit or payment.
• Payment for the travel service is made directly to the provider.

A request, provisional quotation or message from Azuressa is not a confirmed booking. Availability may change until written confirmation and any required payment have been completed.

4. Provider terms, prices, payments and cancellations

Every booking is subject to the applicable provider’s terms and conditions, cancellation and refund policy, payment requirements, safety rules and operational procedures.

These may differ depending on the provider and the type of service.

Before confirming a booking, you must review and accept the provider’s documents communicated to you.

For service-specific matters including deposits, cancellations, refunds, no-shows, schedule changes, waiting time, baggage, damage deposits, customer conduct and additional charges, the provider’s terms and booking confirmation apply.

Prices are set by the provider and are stated in the provider’s quotation or booking confirmation.

Additional costs may apply for requested changes, waiting time, overtime, additional stops, fuel, tolls, parking, port or airport charges, repositioning, additional baggage, cleaning, damage or other items not expressly included.

5. Changes, availability and special requirements

All services are subject to availability and operational feasibility. Requests for a particular vehicle, vessel, aircraft, driver, route, seat, cabin, amenity or itinerary are not guaranteed unless expressly confirmed in writing by the provider.

Where permitted by the provider’s terms and applicable law, the provider may offer a reasonably equivalent substitute for operational, safety or availability reasons.

You must disclose mobility requirements, allergies, relevant medical considerations, child-seat needs, oversized baggage, pets and any other material requirements before booking.

6. Customer responsibilities

• Provide complete and accurate booking information including names, dates, times, destinations and passenger numbers.
• Check quotations and booking confirmations immediately and notify Azuressa and the provider of any errors.
• Arrive on time and follow safety and operational instructions provided by the provider.
• Carry valid passports, identity documents, visas, driving licences and any required travel documentation.
• Comply with applicable laws and avoid dangerous, abusive or unlawful behaviour.
• Accept responsibility for the conduct of all guests included in the booking.

In an emergency, customers must contact the appropriate local emergency services directly. Azuressa’s support channels are not an emergency-response service.

7. Vehicle rental

For self-drive vehicle rentals, the rental agreement is concluded directly with the vehicle provider.

The customer is responsible for complying with the provider’s rental agreement, traffic laws, insurance requirements, fuel policy, damage procedures, deposits and any additional charges.

Azuressa does not inspect vehicles, determine insurance coverage or decide responsibility for damage or accidents.

8. Luxury and high-value services

Luxury vehicles, yacht charters, private aircraft, bespoke excursions and other high-value experiences may require additional documentation, deposits, prepayment and separate agreements with the relevant provider.

Operational decisions relating to safety, weather, navigation, aviation, equipment or regulatory requirements remain the responsibility of the provider.

9. Travel and personal insurance

Customers are strongly advised to maintain suitable travel insurance including medical, cancellation, baggage and personal liability coverage.

Azuressa does not provide insurance advice, sell insurance or guarantee the coverage provided by any independent provider.

10. Delays, cancellations and events beyond control

Travel services may be delayed, changed, interrupted or cancelled due to events outside reasonable control including severe weather, natural events, traffic, strikes, governmental restrictions, technical issues or security incidents.

The provider’s terms determine any alternative service, rescheduling, credit or refund. Azuressa may assist with communication but is not responsible for the provider’s operational decisions.

11. Support, complaints and legal matters

Azuressa aims to remain accessible through its stated communication channels and may assist customers by communicating with service providers.

Azuressa does not provide legal advice, act as a legal representative, insurer or formal claims handler.

12. Liability

Azuressa is responsible for providing its own consultancy, communication and coordination services with reasonable care and skill.

Azuressa is not responsible for the acts, omissions, negligence, insolvency, performance or operation of independent service providers.

Responsibility for the underlying travel service remains with the provider under the provider’s contract and applicable law.

13. Website information and acceptable use

Website content, photographs, descriptions, sample itineraries and indicative prices are provided for general information and may change without notice.

Users must not misuse the website, introduce malicious code, attempt unauthorized access or use the website for unlawful purposes.

14. Personal data and communications

Azuressa processes personal data to respond to requests, communicate with customers, obtain quotations and coordinate bookings.

Information necessary for the requested service may be shared with relevant service providers.

Further information about personal data processing is available in our Privacy Policy .

By providing contact details, you agree to receive booking-related communication by email, telephone or messaging services.

15. Intellectual property

The Azuressa name, branding, website design, text and original content are protected by applicable intellectual property laws.

Website content may not be reproduced, modified, distributed or commercially used without prior written permission.

16. Changes, governing law and general provisions

Azuressa may update these Terms and Conditions to reflect legal, operational or business changes. The current version will be published on the website.

These Terms are governed by Greek law. Mandatory consumer rights under applicable European Union law remain unaffected.

Any dispute will be submitted to the courts having jurisdiction under applicable Greek and European Union rules.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect.

17. Contact

If you have any questions regarding these Terms and Conditions, please contact:

Azuressa

Email: info@azuressa.com
Website: https://www.azuressa.com